Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Primal Athletes, Copyright © 2008-2017, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.

 

Customer Service

Ordering

Orders may be placed online via our Web site or through a Primal Athletes customer service representative via telephone. Please call 1-844-351-6336 for all telephone orders.

Viewing Orders

The Primal Athletes online store allows customers to independently create accounts that can be used to store shipping and billing address details, as well as a history of purchases, invoices, and shipments. Customers may view all orders online by logging into their account. Customers without accounts on our system will not be able to view their order details but may contact Primal Athletes for details on their order if required.

Updating Account Information

Customers with accounts on the Primal Athletes system are responsible for maintaining their own account details. This includes shipping and billing address details, as well as contact information. Primal Athletes will not be responsible for any issues with order fulfillment resulting from erroneous customer account details.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

 

Money Orders & Cheques

We accept money orders, cashier’s cheques, personal cheques, and company cheques in Canadian Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $50 fee on all returned checks.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Primal Athletes reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Primal Athletes signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00pm, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

 

Returns

We stand by our own product line and only select vendors with reputable warranty and replacement policies. If there is a defect found in any product purchased through us that has otherwise undergone normal use, please contact us to discuss replacement options.

Although various products carry different warranties and replacement policies, we will always endeavour to satisfactorily address all product issues.

Once payment has been accepted by our systems and payment processors, all returns are subject to a 15% restocking fee unless otherwise stated in writing by an authorised Primal Athletes representative. Any exceptions are considered on a per situation basis. Please contact us to request an RMA number.

Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Please note that specially ordered items are final sale unless found defective.

 

Shipping Policy

Shipping Time — Primal Athletes endeavours to process all orders within 72 hours. In the event an order contains items that are on backorder, we will, at our discretion, elect to either ship partial orders or wait until the items on backorder are available.

Under certain circumstances Primal Athletes may elect to use a different carrier than the one selected by the customer during their purchase. In this event, there will be no additional costs to the buyer as a result of using the alternate carrier. This situation is typical when orders are better shipped via a freight company rather than a courier company.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Primal Athletes or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

Taxes

Primal Athletes shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same province.

For orders shipped to other provinces or states, you are solely responsible for all sales taxes or other taxes.

 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Primal Athletes shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Primal Athletes shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Primal Athletes shall immediately issue a credit to your credit card account in the amount of the incorrect price.